Data Protection Policy

eb999 Privacy Policy — Your data is completely safe with us

This Privacy Policy clearly explains how every piece of your information is collected, used, and protected on the eb999 platform. We believe that true trust is built on transparency.

Last Updated: January 1, 2026
🔒 SSL Encryption Protection
🛡️ 0% Sale to Third Parties
24/7 Security Monitoring
GDPR Compliance with Standards

Important: This Privacy Policy is part of eb999's Terms & Conditions An integral part of our terms. By using the platform, you are considered to have accepted this policy.

1. Introduction & Scope

Eb999 online gaming platform ("eb999", "we", "us", "our") is committed to being fully transparent about how we handle your ("user", "member", "you") personal information. This Privacy Policy applies to eb999's website, mobile app, and all digital channels.

We handle your data in accordance with Bangladesh's Information and Communication Technology Act and international GDPR standards. Your data is collected for one purpose only: to provide you with a better service — never for anything unnecessary.

If you have any questions after reading this Privacy Policy, feel free to reach out to our support team directly. We are always ready to help.

  • This policy was last updated on 1 January 2026.
  • Eb999 may update this policy at any time without prior notice.
  • Continuing to use the platform after changes are made will be deemed acceptance of the new policy.
  • The English version is authoritative; translations in other languages are for reference only.

2. What Information We Collect

During registration and use of our services, eb999 collects the types of information listed below. Each piece of data serves a specific purpose, and we never collect anything beyond what is necessary.

Data Type Example Reason for Collection
Identity Document Information Full name, date of birth, NID/Passport KYC verification and age confirmation
Contact Information Mobile number, email address, physical address Account Communication & Notifications
Financial Information BKash/Nagad/Rocket number Deposit & Withdrawal Processing
Device Information IP address, browser, OS Security Monitoring
Gaming Activity Betting history, transaction logs Responsible Gaming & Dispute Resolution
Cookies & Tracking Session data, preference settings Personalized Experience

We never store your password in plain text. All passwords are hashed using bcrypt encryption.

3. How Your Information Is Used

Eb999 uses the data it collects solely for specific, legitimate purposes. Your information is never used for anything unnecessary or unauthorized.

  • Account Management: For registration, login, profile updates, and KYC verification.
  • Payment Processing: To securely process deposits and withdrawals.
  • Customer Service: To resolve your complaints and queries quickly and effectively.
  • Security Monitoring: To prevent fraud, money laundering, and unauthorized access.
  • Promotional Communications: To notify you about bonuses and offers (you can opt out at any time).
  • Legal Obligations: To meet the requirements of the Bangladesh government and regulatory authorities.
  • Service Improvement: To improve eb999's games and overall user experience.
  • Responsible Gaming: To identify the risk of gaming addiction and provide timely support.

4. Sharing Information with Third Parties

Eb999 never sells your personal data or shares it with third parties for commercial purposes. Sharing is limited strictly to the specific circumstances outlined below.

  • Payment Processors: bKash, Nagad, Rocket, and others — used solely to process transactions.
  • Game Providers: Licensed software partners for operating Live Casino or slots games.
  • Legal Authorities: By government or court order in accordance with the laws of Bangladesh.
  • Anti-Fraud Organizations: To detect and prevent illegal activity.
  • Audit & Compliance: For audits by licensing authorities.

Important: None of our partners or sub-processors may use your data for their own purposes. They operate solely under eb999's instructions and are bound by strict confidentiality agreements.

5. Security Measures & Technology

Eb999 uses industry-leading technology to protect your data. Our multi-layered security infrastructure ensures that no unauthorized party can access your personal information.

  • 256-bit SSL/TLS Encryption: All data transfers occur through encrypted channels.
  • Two-Factor Authentication (2FA): An additional layer of security for your account.
  • Firewall & DDoS Protection: To defend against cyber attacks.
  • Real-Time Monitoring: 24-hour suspicious activity detection.
  • Data Masking: Protection through partial display of information on screen.
  • Regular Security Audits: Tested by independent third-party experts.

That said, no system on the internet is 100% secure. We always advise members to use strong passwords and keep their login credentials confidential.

6. Cookies & Tracking Technologies

Eb999 uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored in your browser.

Cookie Types Purpose Retention Period
Essential Cookies Login sessions, security tokens Deleted at end of session
Functional Cookies Language preferences, UI settings 1 year
Analytics Cookies Page visits, click patterns 6 months
Marketing Cookies Displaying relevant offers 30 days

You can disable cookies at any time through your browser settings. Note that disabling certain cookies may affect the availability of some platform features.

7. Your Data Rights

Eb999 believes you have full ownership and control over your personal data. We guarantee the following rights.

Access

The right to access all information we hold about you.

Right to Rectification

The right to correct inaccurate information.

Right to Erasure

The right to have your data deleted under certain conditions.

Restriction of Processing

The right to restrict processing in specific circumstances.

Portability

The right to download a copy of your data.

Right to Object

The right to opt out of marketing communications.

To exercise any of these rights, please contact our support team. We aim to respond within 30 business days.

8. Data Retention Period

Eb999 does not retain your data longer than necessary. Retention periods vary depending on the type of information and applicable legal requirements.

  • Account Information: For the duration your account is active and for 5 years after closure (for legal compliance).
  • Transaction History: 7 years (in accordance with financial regulatory guidelines).
  • Cookie Data: 30 days to 1 year (depending on type).
  • Customer Service Records: 3 years after last contact.
  • Biometric/KYC Documents: 5 years in encrypted form after verification.

Once the retention period expires, data is securely deleted or anonymized.

9. Child & Minor Protection

All eb999 services are strictly for users aged 18 and above. We do not knowingly collect data from minors.

  • Age is verified at the point of registration.
  • Accounts identified as belonging to minors are closed immediately.
  • Any minor's data collected inadvertently is deleted immediately upon discovery.
  • If a parent or guardian has any concerns, they are welcome to contact our support team.

If you suspect a minor is using eb999, please notify us immediately. We will take the matter with the utmost seriousness.

10. Changes to the Privacy Policy

Eb999 may update this Privacy Policy from time to time. For significant changes, we will notify you via a platform notification and/or an SMS to your registered mobile number.

  • The date of any update will always be displayed at the top of this page.
  • Continued use of the platform after changes have been made will be considered acceptance of the updated policy.
  • Previous versions are available upon request.

11. Contact & Complaints

If you have any questions, complaints, or data-related requests regarding this Privacy Policy, please get in touch with us.

  • Email: [email protected]
  • Support: Platform live chat (available 24/7)
  • Response Time: Typically within 24–48 hours

Serious data protection concerns can be submitted directly to our Data Protection Officer (DPO).

What sets eb999's Privacy Policy apart

Eb999 goes beyond promises — taking real, concrete steps to protect your data every day, with every transaction.

End-to-End Encryption

Every piece of data you transfer is fully encrypted using 256-bit SSL technology, keeping it completely out of reach from any third-party interception.

Zero Data Selling Policy

Eb999 never sells or commercially shares your personal data with third parties — that is our core commitment.

24/7 Real-Time Monitoring

Our security team monitors your account around the clock. If anything suspicious is detected, you will be notified immediately.

GDPR Compliance

Eb999 operates in compliance with international GDPR standards and local data protection laws, ensuring your rights are fully upheld.

Your Data, Your Control

From marketing preferences and cookies in your profile settings to closing your account — every decision is yours to make.

Clear Communication in Plain Language

No complex legal jargon — eb999 explains in plain language exactly where your data goes and why it's being used.

General Inquiries

No, never. A core principle of eb999 is that we do not sell or share your data with third parties for commercial purposes. Your information is used solely to operate our services.

Yes. You may request a copy of your stored data through our support team. We will provide it within 30 business days.

Due to legal and financial regulatory requirements, certain data must be retained for 5–7 years after account closure. It is permanently deleted once that period expires.

Essential cookies are required for the platform to function properly. However, marketing and analytics cookies can be disabled through your browser settings.

Yes. In the event of a data breach, we will notify affected users within 72 hours via SMS and platform notification, along with guidance on the necessary steps to take.

Your data is safe — join eb999 today

With a transparent privacy policy, secure payments, and a great gaming experience, eb999 Always here for you. Register for free today.

Your information is fully protected. For users aged 18+.

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